What is the user experience?

User expirence

Surely, when you have read about design and marketing both in books and on the web, you have noticed that they make a lot of reference to the topic of “user experience”, but you wonder what it is. We will explain it to you.

Currently, the user experience (UX) has become one of the most important aspects in the design and marketing of products and services, since it refers to the way in which users interact with a product or service and how they feel doing it.

In this article, we’ll explore the components and importance of UX, as well as the information you need to fully understand it.

Information necessary to understand the user experience (UX)

To understand the user experience in-depth, it is necessary to know some key concepts in design and marketing.

user research

It is a process that involves collecting information about users and their needs. User research may include surveys, interviews, and usability testing.

User-centered design

It is a design approach that focuses on the needs and desires of users. It involves creating solutions that are intuitive and easy to use.

It is important that products and services are accessible to all people, including those with visual, hearing or motor disabilities. Inclusive design not only benefits people with disabilities, but also enhances the experience for all users.

User experience map

It is a tool used to visualize the user experience over time and can help identify points of deficiency and opportunities to improve the user experience.

usability testing

They are a technique used to assess the ease of use of a product or service. Usability testing can help identify problems and opportunities for improvement in the user experience.

Responsive design

It is a design approach that focuses on creating solutions that are compatible with different devices and screen sizes. A responsive design can improve the user experience by allowing users to access the same content on different devices.

Components of the user experience (UX)

The user experience is made up of various elements and factors that influence the way users perceive a product or service. User interface (UI) design is the way users interact with a product or service. A good UI design should be easy to use, visually appealing, and functional.

There are several models to describe the components of the user experience (UX), but one of the most commonly used is the model proposed by Peter Morville, which consists of seven components:


The product or service must be useful to the user, that is, it must satisfy a need or solve a problem.


The product or service must be easy to use and navigate, with a clear and simple interface. It refers to the ease with which users can interact with a product or service.

For example, a website that uses intuitive navigation and attractive visual design improves interaction design and makes users more comfortable interacting with the site.


The product or service must be attractive and emotionally pleasing, to encourage user loyalty. That is, the visual design must be done in such a way that the product or service appears interesting and consistent with the brand.


The product or service must be easy to find both in search engines and on the platform or website itself.

For example, a reading application that organizes books into categories and allows users to search by author or title improves the information architecture and makes the product easier to use and find.


The product or service must be accessible to all users, regardless of their abilities, limitations, or disabilities.

For example, a mobile app that has a text-aloud option for the visually impaired improves accessibility and makes the product more inclusive.


The product or service must transmit trust and credibility to users, through the quality of the content and the security of the platform.


The product or service must have added value that differentiates it from the competition and makes it attractive to the user. Content is one of the most valuable and important elements of the UX. Good content should be relevant, useful, and presented clearly and coherently.

UX is not just about making a product or service look pretty or visually appealing.

Although visual design is an important component of the UX, the user experience is much more than that. UX is all about designing solutions that are easy to use, efficient, relevant and useful to users.

Also, UX is not something that can be added to a product or service after it has been designed and developed. UX must be considered from the beginning of the design process and must be an integral part of the entire product or service life cycle.

Another important aspect of UX is that it is not something that can be easily measured. Unlike metrics like website traffic or conversions, UX is subjective and hard to quantify.

However, UX can be evaluated through techniques such as usability testing, user satisfaction surveys, and user behavior data analysis.

Importance of user experience (UX)

UX is important because it can improve user satisfaction, increase customer loyalty , enhance brand reputation, reduce support costs, and improve efficiency.

Some of the most important reasons why UX is essential in the design and marketing of products and services are:

Improve user satisfaction

A satisfied user is more likely to recommend a product or service to others.

Increase customer loyalty

Loyal customers are more likely to come back and buy more products or services from a brand.

Improves brand reputation

A brand with a good reputation is more likely to attract new customers and retain existing ones.

Reduce support costs

Users who have a good experience interacting with a product or service are less likely to need additional support (customer support).

improve efficiency

Users can perform tasks faster and with fewer errors with a good user experience.

UX techniques that you can apply to your website

Conduct user research

Before you start designing or redesigning your website, it’s important to conduct user research to understand their needs, wants, and behaviors. You can conduct surveys, interviews or focus groups to collect valuable information about your users.

Define the research objective: What do you want to know about the users? What problems are they having with your product or service? How could you improve their experience? State your research goals clearly and specifically.

Select your users: Identify the selection criteria that allow you to reach the users who actually use your product or service. You can use surveys or previous interviews to segment your users into groups based on demographic or usage characteristics.

Decide the research method: There are different research methods that you can use, such as surveys, interviews, focus groups, usability tests, and data analysis, among others.

Design the research questions or activities: Design the research questions or activities that will allow you to obtain the information you need. Ask open-ended questions that allow users to talk freely about their experiences and needs. If you are going to carry out usability tests, prepare specific tasks that allow you to observe how users interact with your product or service.

Conduct the research: If you are going to conduct interviews or focus groups, be sure to record them or take detailed notes so that you can analyze them later.

Analyze the results: Analyze the results and find patterns or trends in user responses. Pay attention to common needs, recurring problems, and suggestions for improvement.

Take action: Use the information obtained to improve your product or service. Make changes that address the identified issues and meet the needs of your users. If necessary, you can perform other user research to assess whether the implemented changes have been effective.

Create a clear information architecture

A good information architecture is essential to ensure that users can easily find what they are looking for. You can use sitemaps, flowcharts, and wireframes to create a clear, easy-to-follow navigation structure.

Identify user goals and needs: Before you start designing your information architecture, it’s important to be clear about who your users are and what they’re looking for. Conduct market research, surveys or interviews with users to understand their needs and expectations.

Create a site map: It is a visual tool that shows the structure and hierarchy of the contents of a web page or application. It shows all the sections and pages of the application, as well as the relationship between them.

Create a clear taxonomy: It is the way you organize and categorize the information in your application. It is important that it is clear and consistent so that users can easily find what they are looking for. You can group the contents by themes or categories, and use clear and concise terms.

Use clear and consistent language: The language you use in your application must be clear and easy for users to understand. Use simple terms and avoid using technical jargon or unusual words. Also, make sure you use consistent language throughout the application.

Design intuitive navigation: It is important that users can easily move around the application and find what they are looking for without difficulty. Use a clear and consistent navigation structure, with categories and subcategories that are easy to understand.

Do usability tests: Once you have designed the information architecture, it is important that you test it with real users to identify possible problems or difficulties. Conduct usability tests with a group of users and see how they interact with the application. Use this feedback to make improvements and adjustments to the information architecture.

Design an intuitive user interface

A well-designed user interface (UI) can make your website more user-friendly and accessible. It uses a clean and simple design, clear and easily identifiable buttons and links, and legible typography to improve readability and accessibility.

Keep a logical structure: The interface structure should follow a logical order. For example, the main menu should be at the top and the photo editing tools at the bottom.

Use clear icons and labels: Icons and labels should be clear and concise. Use easily recognizable icons and short, descriptive labels.

Create a clear workflow: The workflow should be clear and easy to follow. For example, if a user wants to adjust the brightness of a photo, he should be able to easily find that option and make the adjustment.

Group Similar Items: Group items that are similar together and organize options clearly and coherently.

Use a consistent visual language: Use a consistent color palette, typography, and design throughout the interface. This helps users quickly identify important items and make connections between them.

Provides Visual Feedback: Provides visual feedback to the user when they perform an action. For example, if the user adjusts the brightness of a photo, the image must update in real time for the user to see the effect of the adjustment.

Perform tests with users: Perform tests with real users to check the usability of the interface and make adjustments accordingly.

Optimize loading speed

Website loading speed is an important factor in user experience. Make sure your website loads quickly and that images and other media are optimized for fast loading.

 Minimize the size of images: Images are often the main cause of delays in loading a website. To avoid this, optimize your images before uploading them to the website. This can be done by reducing their size and resolution, using compressed image formats such as JPEG or PNG, and using online image compression tools.

Use a reliable hosting service: Look for a hosting service that offers high connection speeds and bandwidth, and has reliable uptime.

Use a caching tool: it can help you optimize the loading speed of your website by temporarily storing files and data in the user’s browser. This means visitors don’t have to wait for the same files to download every time they visit your website.

Minimize the use of scripts and plugins: Scripts and plugins can slow down the loading of a website. Limit their use and make sure they are up-to-date and optimized for speed.

Reduce the number of HTTP requests: Every time a web page is loaded, an HTTP request is made for each file needed. The more file a page has, the more HTTP requests are made and the slower the page will load. To optimize loading speed, reduce the number of files on each page and combine CSS and JavaScript files where possible.

 Use a content delivery network (CDN): A CDN can help optimize the loading speed of a website by storing and distributing content on servers located around the world. This means that visitors can access content from the server closest to their location, which reduces load time.

Make your website responsive

Make sure your website adapts to different screen sizes and mobile devices. A responsive website can improve the user experience on mobile devices and tablets.

Use an adaptive design: it is one that automatically adapts to the size of the screen. You can use frameworks like Bootstrap or Foundation, which have predefined templates of responsive designs.

 Use flexible units of measure: such as percentages, ems, or rems instead of pixels. This allows the content to automatically fit the size of the screen.

Use images, videos, fonts, and adaptable menus: that automatically adjust to the size of the screen. This can be done using techniques such as the HTML “srcset” attribute or using online image compression tools that optimize images for different screen sizes.

For typography, you can use flexible units of measure like ems or rems, and for menus, you can use dropdowns or sliders.

Test on different devices: Before launching your website, be sure to test it on different devices and screen sizes to confirm that it looks and works correctly on all of them.

Use user testing

If you noticed that in each technique once completed, a test is carried out and that is that after designing your website, it is important to carry out user tests to ensure that users can navigate and use your website effectively. You can conduct user tests in person or online to get valuable feedback on the user experience.

Trends in the user experience (UX).

Artificial Intelligence (AI)

AI is having a huge impact on UX.

Personalization: AI can analyze user data, such as your browsing and search history, to personalize the user experience. For example, an e-commerce website may recommend products that match a user’s interests based on their browsing and purchasing history.

Chatbots and Virtual Assistants: AI-powered chatbots and virtual assistants can provide 24/7 customer support. They can help users navigate a website or app, provide information about a product or service, and answer common questions.

UX analytics: AI can analyze usage data to identify behavior patterns and UX issues. For example, you can detect areas of a website where users are leaving the page, which can indicate a UX issue.

Task Automation: AI can automate repetitive and tedious tasks such as reviewing content and moderating online comments. This can help UX teams focus on more important tasks, like improving the user experience.

Generative Design: AI can generate designs automatically and quickly, which can help designers explore different design options and find innovative UX solutions.

Virtual Reality (VR)

VR is transforming the way users interact with technology. UX designers are using VR to create immersive and immersive experiences that allow users to explore new worlds and environments in a safe and controlled way. VR is also being used to create simulations and training in risky situations, such as healthcare and public safety.

Product experiences: allowing users to interact with a product in a virtual environment before making a purchase. For example, users can explore real estate, try on clothing or furniture, or even interact with a car in a virtual environment.

Training and learning: VR can be used to provide training and learning through interactive simulations. For example, medical students can practice complex surgical procedures in a virtual environment, or workers can receive safety training in a virtual environment.

Games and entertainment: allowing users to immerse themselves in virtual worlds and interact with characters and objects in new and exciting ways.

Tourism and travel: allowing users to explore tourist destinations from the comfort of their home. This can be particularly useful for people who are unable to travel for some reason, or for those who want to get a more accurate idea of ​​the destination before booking a trip.

Voice-Centric Design

With the popularity of virtual assistants and smart speakers, voice-centric design is becoming a major UX trend. UX designers are developing voice interfaces to allow users to interact with technology in a more natural and fluid way.

Natural interaction: By designing for voice, you can create an experience that feels more like a conversation, which can make users feel more comfortable and engaged.

Accessibility: Helps improve accessibility for users who have visual, physical, or cognitive disabilities. By using a voice interface, users can interact with devices without having to rely on the screen or keyboard, which can be especially helpful for those who have difficulty reading or writing.

Efficiency: By designing for voice, you can create more efficient and faster interactions. For example, users can perform a complex task in a few seconds using voice commands instead of having to navigate multiple screens or menus.

Reduced cognitive load: By using voice, users don’t have to remember specific commands or navigate multiple screens. This can help reduce the cognitive load and make the experience easier and less stressful.

Premium mobile design

With the increased use of mobile devices, premium mobile design is becoming a priority for UX designers. Well, they are creating mobile designs that adapt to the needs of the users and offer a high-quality user experience.

inclusive design

Inclusion is an important consideration in UX. Designers are creating inclusive designs that take into account the needs of all users, regardless of their physical or cognitive ability. This includes designing interfaces that are accessible and easy to use for people with disabilities.

Accessibility: Inclusive design focuses on accessibility, which means that products and services are designed to be usable by all people, including those with visual, hearing, motor, or cognitive disabilities. This improves the user experience by making the product easier to use and understand.

User Empathy: Inclusive design focuses on understanding the needs and wants of all users, which means that design is based on empathy and understanding of different perspectives and abilities. By understanding users more deeply, you can design a more effective and satisfying experience.

Resources available to learn about UX design.

online courses

Platforms like Coursera, Udemy, and LinkedIn Learning offer a wide range of UX design courses, from beginner to advanced levels. Some popular courses include “Human-Computer Interaction” and “Interaction Design Specialization” from UC San Diego, “UX Fundamentals” from Google.


There are many books on UX design that cover everything from the basics to advanced techniques. Some popular books include “Don’t Make Me Think” by Steve Krug, “The Design of Everyday Things” by Don Norman, and “Seductive Interaction Design” by Stephen Anderson.

online communities

Joining online communities like UX Stack Exchange, UX Mastery, and UX Design to discuss UX design with other professionals can provide valuable information and help you stay up-to-date on the latest UX design trends and techniques.


Attending UX design conferences such as UXPA International, Interaction Design Foundation, and UX Australia can provide a great opportunity to learn from experts in the field, network with other professionals, and stay up-to-date on the latest UX design. trends and techniques.

design tools

Getting familiar with popular design tools like Sketch , Figma, and Adobe XD can help you improve your UX design skills and create effective designs.

Sites where you can learn about user experience (UX)?

Interaction Design Foundation (IDF)

IDF is a non-profit organization that offers online courses in UX and interaction design. Their course catalog includes topics such as pattern design, information architecture, user-centered design, user interface (UI) design, and more. They also offer an annual membership that provides access to a full library of UX resources, including eBooks, videos, and more.

Nielsen Norman Group

The Nielsen Norman Group is a UX consultancy that offers a wealth of free resources on its website. The site includes articles, research reports, videos, and webinars on topics such as user interface design, usability, information architecture, and more.

UX design

UX Design is a website that offers free and paid resources for people who want to learn about UX design. The site includes tutorials, articles, templates, and a FAQ section. They also offer online courses in UX design techniques.

UX Booth

UX Booth is an online publication that offers articles on a variety of UX topics, including user interface design, user research, information architecture, service design, and more. The site also offers a resources section with a list of additional tools and websites for learning about UX.

Smashing Magazine

Smashing Magazine is an online publication that offers articles on web design, web development, and UX. The site includes articles on a variety of UX-related topics, including usability, interaction design, and user interface design.

User Experience (UX) Books

These can help you improve your skills and knowledge in the field.

“Don’t Make Me Think” by Steve Krug

This book is a classic in the field of UX and provides a clear and concise introduction to usability principles. The book is full of practical advice and real examples that can help you create more user-friendly websites and applications.

“The Design of Everyday Things” by Don Norman

Also known as “The Psychology of Everyday Things,” it is a fascinating look at how human beings interact with the world around them. The book explores how object and product design affects our experience and provides a helpful introduction to key UX concepts.

“Seductive Interaction Design” by Stephen Anderson

It focuses on how the principles of psychology and persuasion can be used to create engaging and compelling user experiences. The book is full of examples and case studies that can help you improve your user interface (UI) design skills.

“The Elements of User Experience” by Jesse James Garrett

Provides a comprehensive introduction to UX principles and processes. From user research to user interface design, the book covers all the important aspects of creating effective user experiences.

“About Face 3: The Essentials of Interaction Design” by Alan Cooper, Robert Reimann, and David Cronin

It is a comprehensive guide to creating effective user interfaces. The book covers a wide range of topics, from information architecture to user interaction, providing examples and case studies to illustrate key concepts.


The user experience is a fundamental aspect in design and marketing, which influences the way in which users will perceive your product or service. So for your customers to be loyal to your brand, it’s time to improve user satisfaction, as well as brand reputation and improve efficiency. Do not forget that UX must be considered from the beginning of the design process and must be an integral part of the entire life cycle of your product or service.